Shipping Rates & Times
We ship to 🇦🇺 Australia 🇳🇿 New Zealand and 🇺🇸 United States
How much is Shipping?
Australia: It’s your lucky day mate! There’s no shipping charge when you spend over $30. Under $30, it’s just $6 for standard eParcel. We also have an Express Shipping option available which is just AUD$9 flat rate.
New Zealand: Orders over $50 have FREE SHIPPING, otherwise it’s just AUD$7 flat-rate shipping 🙂 Gotta love that.
United States: Orders over $50 have FREE SHIPPING, otherwise it’s just USD$9 flat-rate shipping 🙂 Gotta love that.
Somewhere else? We can’t get it to you just yet. Do you have any friends of family in Australia who could forward it onto you?
I’ve placed my order, what happens now?
We pack it.
Once you have placed your order you will receive an email confirming the address you have provided us with and the products ordered. We will also let you know that your product(s) will be packed and sent out the next working day.
- Please note if you order on a Friday, your products will be sent out the following Monday.
- Australia Post & our factory do not operate over the weekend or public holidays. Keep this in mind when waiting for your order to arrive.
We send it.
Once your order has been picked up by Australia Post, you will receive a dispatch confirmation. This confirms that your order has left us and is on its way to your kitchen. Shipping times can also be found on this email confirmation.
- If you have ordered just 1 product you won’t receive a tracking number. So sit tight, your parcel should be arriving in 2-10 working days.
- If you have ordered 2 of more products, your order will be sent with a tracking number via eParcel. The tracking number and link will be sent as a separate email from Australia Post. If the tracking does not register right away, just give it some time to be checked in. You will be able to see your orders movement the next working day.
When will I receive my order?
Standard Shipping (1 item)
Orders sent via Standard Shipping usually take between 3-10 full working days after leaving our Sydney factory. Metro areas and areas closer to Sydney are usually the faster end. Regional areas, or areas far from Sydney generally take longer. Remote locations including outback Australia, and Islands can take longer.
Premium Shipping (2+ items)
Orders sent via Premium Shipping, usually take between 2-7 working days after leaving our Sydney factory. Metro areas and areas closer to Sydney are usually the faster end. Regional areas, or areas far from Sydney generally take longer. Remote locations, or places really far from Sydney including outback Australia and Islands can take longer.
Express Shipping (Paid Option)
Orders sent via Express Shipping usually take 1 or 2 working days after leaving our Sydney factory, depending on location. If you’re not in the Australia Posts Next Day Network, then your order may take longer to arrive to you. As we don’t deliver the products ourselves (even though the postie bikes do look like fun), we aren’t able to guarantee the delivery date.
Orders to NZ
Orders heading across the ditch are sent by Express International Courier and usually take between 3-8 working days after leaving our Sydney factory. Usually it’s closer to 3 days, but if you’re in a more regional area it will take closer to the full 8 working days.